v7 v7 Privacy Policy
Our full policy on how your personal information is collected, where it is used, and how it is kept safe is explained in detail below.
Table of Contents
Introduction and Scope
v7 v7 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to v7 v7's website, mobile app, and all related services. By registering on or continuing to use our platform, you are considered to have automatically accepted the terms of this Policy.
The main goal of this Policy is to ensure transparency — to explain in plain language what information is collected from you, why it is collected, and how it is protected. Our Terms and Conditions is a document that complements this Privacy Policy, and it is advisable to read both together.
v7 v7 believes that protecting user information is a fundamental responsibility. A clear purpose is established before any personal information is collected, and no information is kept beyond what is necessary.
Definitions: In this Policy, "personal information" means any information that can identify a specific individual — such as name, mobile number, email address, financial transaction details, and so on.
Information Collection
v7 v7 collects two types of information: (a) information you provide directly, and (b) information collected automatically while you use the platform.
2.1 Information You Provide Directly
Information you give during registration, verification, and transactions:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- bKash, Nagad, or Rocket account number (for deposits and withdrawals)
- Username and password
- Information shared when contacting the support team
2.2 Automatically Collected Information
When you use the platform, the following information is automatically logged:
- Device type, operating system, and browser version
- IP address and connection duration
- Game play history, bet amounts, and results
- Session cookies and local storage data
- Clicks, navigation patterns, and page visit information
v7 v7 never stores your full payment PIN or OTP. Communication with the payment gateway always takes place through encrypted channels.
Purpose of Using Information
Collected information is used only for specific and legitimate purposes. v7 v7 never uses any information in an unrelated manner.
3.1 Account Management
Information is used to create, verify, and keep your account secure. Identity verification helps prevent fraudulent activity and ensures each account has a unique identity.
3.2 Financial Transactions
Payment information provided is used to process deposits and withdrawals and to accurately record transaction history. The minimum deposit at v7 v7 is ৳300 and the minimum withdrawal is ৳800.
3.3 Customer Service and Communication
Contact information is used to respond to your questions or complaints, to send relevant service updates, and to send security-related notifications.
3.4 Responsible Gaming
Analyzing play patterns to detect unusual behavior and providing assistance to users when needed is part of this initiative. Our Responsible Gaming policy contains more details on this.
3.5 Technical Improvement and Security
Usage data is analyzed to improve platform performance, identify bugs, and address security threats. This analysis is entirely internal and no personal identity is revealed.
Information Storage and Security
v7 v7 uses industry-standard technology to protect your information. All data is transmitted through SSL encryption and stored in an encrypted state on servers.
4.1 Technical Security Measures
- 256-bit SSL/TLS encryption — on all data transfers
- Encrypted database storage
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Two-factor authentication (2FA) available
4.2 Retention Period
All information is retained while your account is active. When an account is closed, certain information is kept for a limited period to meet legal obligations. No information is retained unnecessarily beyond this.
4.3 Staff Access
Only authorized staff may access personal information for specific tasks. A log is kept of every access, and unauthorized access is strictly prohibited.
Cyber Incidents: If a security breach occurs, v7 v7 will notify affected users as quickly as possible and take the necessary corrective action.
Third Parties and Information Sharing
v7 v7 never sells your personal information to third parties for commercial purposes. However, in certain circumstances, sharing limited information may be necessary.
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket), game providers (such as Evolution, Pragmatic Play, PG Soft), and technology infrastructure providers may receive limited information — only for the purpose of delivering the relevant service. These partners operate under strict confidentiality agreements.
5.2 Legal Obligations
Information may be provided when required to fulfill legal obligations, by court order, or to assist in an official investigation. In such cases, we provide only the minimum information necessary.
5.3 International Data Transfers
Game servers or technical infrastructure may be located outside Bangladesh. In such cases, data transfers take place through encrypted channels and the receiving party follows equivalent protection standards.
Cookies and Tracking
The v7 v7 website and app use cookies and similar technologies. These help improve your browsing experience and monitor platform performance.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — the platform does not work properly without them.
- Functional Cookies: Used to remember your preferred language, theme, or other settings.
- Analytical Cookies: Collect aggregated usage data to understand which features are used most.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause issues with the login and payment services.
User Rights
You have several important rights over your own information that v7 v7 respects and upholds.
7.1 Right to Access Information
You can request at any time to know what information v7 v7 holds about you. Upon request through support, information will be provided after proper verification.
7.2 Right to Correct Information
If any stored information is incorrect or outdated, you can request a correction. Some information can be changed directly from account settings; for others, contact the support team for assistance.
7.3 Right to Delete Information
If you request account closure, information beyond what is required by legal obligation will be deleted. Retaining financial transaction records for a set period is a requirement we must fulfill.
7.4 Right to Stop Marketing Communications
If you want to stop receiving promotional messages from us, contact the support team or use the option in the message. Important security and account-related messages will always be sent.
For answers to more general questions about our services, see the FAQ section.
Protection of Minors
All v7 v7 services are strictly for those aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21.
Age is verified at registration and may also be confirmed later through an identity document. If any user is found to be under 21, their account will be immediately closed and the associated information will be deleted.
For 21+ Age Verification: If you are aware that a minor is using our platform, please notify the support team immediately.
Policy Changes
v7 v7 reserves the right to amend this Privacy Policy as needed. The following process will be followed for any changes:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a notification will be sent to the registered email or mobile number.
- Continuing to use the platform after the policy is updated will be taken as acceptance of the new policy.
We recommend checking this page regularly. If you have any questions about changes, contact the support team.
Contact and Complaints
If you have any questions about this Privacy Policy, any requests regarding your information, or any complaints, contact us through the channels below. You can learn more about who we are and our commitments in the About Us section.
Last Updated: January 2025 — This policy applies to all v7 v7 services. If you have questions, contact us via 24/7 live chat.
Information-Related Contact
Contact Us
You have full control over your information. We are always ready to handle any request or complaint.